EuGrantMe is very pleased to support Empath Design during their journey with the Horizon Europe programme!
About the company:
Empath Design Factory helps create mutually beneficial relationships between organizations and their customers.
They have created the first social identification code that brings together owners of the same product. Moreover, hanks to this innovation, it is possible to turn consumers into real time solution agents in the first marketplace for the exchange of solutions between consumers who have the same product.
Through a simple and immediate tool, OUR Gear Club, users struggling with their common goods will never be alone!
OUR Gear Club aims to create a global community of consumers able to communicate and find solutions together.
What is the goal?
Overall, the goal is to solve a persistent communication problem between manufacturers and their consumers that results in:
Inefficient use of resources in companies
Misuse of products
Frustration in users
What is the problem?
Durable goods have increasingly shorter life cycles and are increasingly technically complex. The need for efficient customer relationship channels is rising. Companies worldwide spend more on customer service, but customer dissatisfaction persists.
What is the solution?
Using cutting-edge techniques together with technologies the company intends to face technical and socially complex problems from an holistic perspective:
Users with doubts will save time by avoiding spending time searching the internet, reading manuals, filtering opinions in forums or contacting the brand’s contact center.
Companies will reduce costs in after-sales solutions, agents and response robots, always based on a pre-established knowledge base that fails to satisfy customers.
What is the vision?
Contributing to a more sustainable world where companies produce durable goods more suited to the real needs of consumers together with where consumers make better use of these products.
By enabling this channel of mutual aid, customers will save time. Furthermore, organizations will save costs. Consequently, if customers help each other to solve their doubts, they will make less use of the customer service centers.
“A 1% improvement in solving customer demands at the first time $ 276,000 in annual operational savings in costs in Call Centers on average”. (SQM Group).
Know the team:
Luis believes in the power of spontaneous expressions and their ability to positively transform reality. Furthermore, his first technology-based project, ASOMO, became a finalist for the Euroward Innovation Prize in 2001, highlighting the significance of monitoring consumers’ conversations. Today, he operates the EMPATH DESIGN company and offers Active Listening services internationally to companies such as Philips, Coca-Cola, Nintendo, IKEA, and Swatch. Additionally, he has led teams of up to 50 people.
Mercedes is a passionate service-oriented player. She has been working together with Luis for the last 15 years in active listening projects. With extensive commercial expertise, she forges partnerships, excels in presentations, and effectively leads global projects. Her track record includes serving various organizations, including Norwegian, Swedish, and Danish Tourist Boards, Procter & Gamble, SEAT, together with The Coca-Cola Company.
Development: Alfredo Urrutia, José Francisco Vaquero, Javier Molina
In the Development team, each member specializes in software development, technology for architecture, solution design, as well as user experience. Furthermore, they have extensive experience as team leaders, having worked on information technology solutions for major consumer companies like Nintendo, Swatch, and Coca-Cola, among others.
At EuGrantMe, we are passionate about fostering innovation and empowering ambitious minds to flourish. Our mission revolves around providing top-notch grant writing services for the EIC Accelerator and Horizon grants in Europe, enabling our customers to unlock the full potential of their groundbreaking ideas.
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